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Freshworks - MAY19 ETS

Vendor: Freshworks

Sector: Enterprise Apps

The most recent awareness, evaluation and utilization data for Freshworks was collected through ETR's proprietary ETS (Emerging Technology Study) from 5/7/2019 - 5/24/2019 and was sourced from 157 CIOs and IT end users, which represent approximately $65B in total annual IT spend. Further, of the 157 technology end users, 19 represent Fortune 500 organizations and 40 represent Global 2000 organizations.

In this report, ETR examines enterprise awareness, evaluation and utilization levels for Freshworks in 2019, with a focus on opportunities across key customer subsamples (IT / TelCo, Large, Services / Consulting, International, Mid & Small, Giant Public + Private, EMEA), relative Mind Share within the Enterprise Apps Software sectors, and inflections in evaluations and utilization over the past six months. Next, ETR benchmarks Freshworks’ Evaluation, Conversion and Churn metrics against the Breakout Peer Group. Additionally, ETR presents a SWOT analysis highlighting Freshworks’ positioning within the Enterprise Apps Software sector and provides a diagnosis of its enterprise customer pipeline health.

Finally, ETR rates Freshworks' opportunities within ServiceNow and Zendesk accounts.


Emerging Technology Survey Report Details:


Freshworks - MAY19 ETS Survey Sample Size


Freshworks - MAY19 ETS Fortune 500 Citations


Freshworks - MAY19 ETS Global 2000 Citations

7th Aug 2019

Freshworks - MAY19 ETS Publish Date