ServiceNow - APR20 TSIS

Vendor: ServiceNow

Sector: Enterprise Apps

The most recent enterprise spending intentions data for ServiceNow was collected through ETR's proprietary TSIS (Technology Spending Intentions Survey) from 3/11/2020 - 4/8/2020 and was sourced from 442 CIOs and IT end users, which represent approximately $252B in total annual IT spend. Further, of the 442 customers, 117 represent Fortune 500 organizations and 192 represent Global 2000 organizations.

In this report, ETR examines ServiceNow's updated enterprise spend for 2020 with a focus on key customer subsamples and market share metrics. Further, ETR benchmarks ServiceNow's positioning within Public Cloud proliferation, and against competitors - Atlassian, BMC Software, Cherwell Software, Freshworks, Samanage and Zendesk. We also analyze whether ServiceNow is being negatively impacted by COVID-19.

Lastly, ETR reviews CIO commentary and provides an updated outlook for ServiceNow for 2020.

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Technology Spending Intention Survey Report Details:


ServiceNow - APR20 TSIS Survey Sample Size


ServiceNow - APR20 TSIS Fortune 500 Citations


ServiceNow - APR20 TSIS Global 2000 Citations

8th Apr 2020

ServiceNow - APR20 TSIS Publish Date