ServiceNow - OCT20 TSIS

The most recent enterprise spending intentions data for ServiceNow was collected through ETR's proprietary TSIS (Technology Spending Intentions Survey) from 9/10/2020 - 10/2/2020 and was sourced from 528 CIOs and IT end users, which represent approximately $298B in total annual IT spend. Further, of the 528 customers, 123 represent Fortune 500 organizations and 201 represent Global 2000 organizations.

In this report, ETR examines ServiceNow's updated enterprise spending intentions for 2H20 with a focus on key customer subsamples and market share metrics. Further, ETR benchmarks ServiceNow's positioning within Public Cloud proliferation, and against competitors - Atlassian, BMC Software, Cherwell Software, Freshworks, Samanage and Zendesk.

Lastly, ETR reviews CIO commentary and provides an updated outlook for ServiceNow for 2H20.