ServiceNow - APR21 TSIS

The most recent enterprise spending intentions data for ServiceNow was collected through ETR's proprietary TSIS (Technology Spending Intentions Survey) from 3/9/2021 - 4/5/2021 and was sourced from 533 CIOs and IT end users, which represent approximately $273B in total annual IT spend. Further, of the 533 customers, 116 represent Fortune 500 organizations and 198 represent Global 2000 organizations.

In this report, ETR examines ServiceNow's updated enterprise spending intentions for 2021 with a focus on key customer subsamples and market share metrics. Further, ETR benchmarks ServiceNow's positioning against competitors - Atlassian, BMC Software, Cherwell Software, Freshworks, Samanage, Zendesk, and Zoho.

Lastly, ETR reviews CIO commentary and provides an updated outlook for ServiceNow for 2021.