ServiceNow - JAN21 TSIS

The most recent enterprise spending intentions data for ServiceNow was collected through ETR's proprietary TSIS (Technology Spending Intentions Survey) from 12/8/2020 - 1/11/2021 and was sourced from 437 CIOs and IT end users, which represent approximately $236B in total annual IT spend. Further, of the 437 customers, 96 represent Fortune 500 organizations and 163 represent Global 2000 organizations.

In this report, ETR examines ServiceNow's enterprise spending intentions for 2021 with a focus on key customer subsamples and market share metrics. Further, ETR benchmarks ServiceNow's positioning against competitors - Atlassian, BMC Software, Cherwell Software, Freshworks, Samanage, Zendesk, and Zoho.

Lastly, ETR reviews CIO commentary and provides an outlook for ServiceNow for 2021.