ServiceNow - OCT19 TSIS

The most recent enterprise spending intentions data for ServiceNow was collected through ETR's proprietary TSIS (Technology Spending Intentions Survey) from 9/12/2019 - 10/18/2019 and was sourced from 470 CIOs and IT end users, which represent approximately $213B in total annual IT spend. Further, of the 470 customers, 107 represent Fortune 500 organizations and 182 represent Global 2000 organizations.

In this report, ETR examines ServiceNow's updated enterprise spend for 2H19 with a focus on market share metrics. Further, ETR benchmarks ServiceNow's positioning within Public Cloud proliferation and against competitors - BMC Software, Zendesk, Cherwell Software, Freshworks and Samanage.

Lastly, ETR reviews adoption reasoning, CIO and IT Leadership commentary, regression-based forecasts and provides an outlook for ServiceNow for the remainder of 2H19.