ServiceNow - JAN20 TSIS

The most recent enterprise spending intentions data for ServiceNow was collected through ETR's proprietary TSIS (Technology Spending Intentions Survey) from 12/12/2019 - 1/23/2020 and was sourced from 360 CIOs and IT end users, which represent approximately $167B in total annual IT spend. Further, of the 360 customers, 88 represent Fortune 500 organizations and 138 represent Global 2000 organizations.

In this report, ETR examines ServiceNow's enterprise spend for 2020 with a focus on key customer subsamples and market share metrics. Further, ETR benchmarks ServiceNow's positioning within Public Cloud proliferation, and against competitors - BMC Software, Zendesk, Cherwell Software, Freshworks and Samanage.

Lastly, ETR reviews adoption reasoning, CIO and IT Leadership commentary, regression-based forecasts and provides an outlook for ServiceNow for 2020.