ServiceNow - APR19 TSIS

The most recent enterprise spending intentions data for ServiceNow was collected through ETR's proprietary TSIS (Technology Spending Intentions Survey) from 3/8/2019 - 4/12/2019 and was sourced from 426 CIOs and IT end users, which represent approximately $216B in annual IT spend. Further, of the 426 customers, 112 represent Fortune 500 organizations and 167 represent Global 2000 organizations.

In this report, ETR examines ServiceNow's updated enterprise spend for 2019 with a focus on market share metrics. Further, ETR benchmarks ServiceNow's positioning within Public Cloud proliferation and against competitors - BMC Software, Zendesk, Cherwell Software.

Lastly, ETR reviews adoption reasoning, CIO and IT Leadership commentary, regression-based forecasts and provides an outlook for ServiceNow in 2019.