ServiceNow - JUL20 TSIS

The most recent enterprise spending intentions data for ServiceNow was collected through ETR's proprietary TSIS (Technology Spending Intentions Survey) from 6/16/2020 - 7/6/2020 and was sourced from 423 CIOs and IT end users, which represent approximately $222B in total annual IT spend. Further, of the 423 customers, 97 represent Fortune 500 organizations and 167 represent Global 2000 organizations.

In this report, ETR examines ServiceNow's enterprise spend for 2H20 with a focus on key customer subsamples and market share metrics. Further, ETR benchmarks ServiceNow's positioning within Public Cloud proliferation, and against competitors - Atlassian, BMC Software, Cherwell Software, Freshworks, Samanage and Zendesk. We also analyze whether ServiceNow is being negatively impacted among subsamples most impacted by COVID-19.

Lastly, ETR reviews CIO commentary and provides an outlook for ServiceNow for 2H20.