ServiceNow - JAN19 TSIS

The most recent enterprise spending intentions data for ServiceNow was collected through ETR's proprietary TSIS (Technology Spending Intentions Survey) from 12/13/2018 - 1/10/2019 and was sourced from 313 CIOs and IT end users, which represent approximately $161B in annual IT spend. Further, of the 313 customers, 82 represent Fortune 500 organizations and 122 represent Global 2000 organizations.

In this report, ETR examines ServiceNow's expected enterprise spend for 2019 and analyzes key spend and customer growth metrics. An emphasis is placed on analyzing larger customer accounts (Fortune 500, Giant Public + Private) versus year-ago levels to determine whether ServiceNow's positioning is improving or declining in the enterprise technology landscape.

Further, ETR investigates ServiceNow's positioning against key competitors - BMC Software, Zendesk, as well as within Public Cloud accounts (AWS, Azure, GCP).

Lastly, ETR reviews regression-based forecast results, analyzes CIO commentary from VENN events, Adoption reasoning, and provides an outlook for ServiceNow heading into 2019.