Zendesk - JAN21 TSIS

The most recent 2021 spend data on Zendesk was collected through ETR's proprietary TSIS (Technology Spending Intentions Survey) from 12/8/2020 - 1/11/2021 and was sourced from 125 CIOs and IT end users, which represent approximately $59B in annual IT spend. Further, of the 125 customers, 18 represent Fortune 500 organizations and 39 represent Global 2000 organizations.

In this report, ETR examines 2021 spending intentions on Zendesk with a focus on critical subsamples (Midsize and Small, Global 2000, Fortune 500/1000). Further, ETR explores viable alternatives to Zendesk and peer benchmarks Zendesk's data against peers - ServiceNow, Salesforce and Atlassian (Jira).

Lastly, ETR explores spend & market share metrics, and provides an updated outlook for Zendesk for 2021.