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Genesys

  • Sectors:
  • IP Telephony
  • 23
  • Survey Respondents
  • Representing $22b in annual IT Spend
  • 5Fortune 500
  • 5 S&P 500
  • 7Global 2000

Distribution of the Survey Answers

  • 9% adoption
  • 43% increase
  • 30% flat
  • 4% decrease
  • 13% replacing

Genesys - Single Vendor Aggregate

The historical response breakdown for Genesys; the blue line represents Net score while the yellow line represents Market share.

Single Vendor Aggregate
  • adoption
  • increase
  • flat
  • decrease
  • replacing
  • net score

Genesys Spend Focus - Respondent Subsample

Spending Intentions for Genesys by customer type (Index, Region, Vertical, etc.)

Respondent Subsample

Genesys Spend Focus

Spending Intentions for Genesys across all Sectors that track it

Single Vendor View