• Sectors:
  • Analytics / B.I. / Big Data
  • Container Orchestration
  • Container Platforms
  • Data Warehousing
  • ECM Software
  • IP Telephony
  • Information Security
  • Infrastructure Software
  • ML / AI
  • PC / Tablet / Laptop
  • Productivity Apps
  • Server
  • Telecom / Mobile
  • Video Conferencing
  • Virtualization
  • APR21


  • JAN21


  • OCT20


Updated 2021 outlook

Microsoft continues to show strength among simply dummy text of the printing and typesetting industry.


  • Among all customers, expected Microsoft spend is strongest across Power Automate, Azure, Teams, and ML / AI, with IP Telephony and Telecom / Mobile seeing the largest accelerations vs. last year. All other products remain largely stable vs. three months ago and last year, except Skype/Lync, where spending intentions continue to decline as organizations move to Teams.
  • Spending intentions from Fortune 500 organizations for Microsoft in Cloud Computing continue to outperform peers, including AWS and GCP, having accelerated vs. last April. Financials/Insurance, Healthcare/Pharma and Retail/Consumer organizations have most notably accelerated spend vs. last year on Microsoft Azure. Government and Industrials/Materials/Manufacturing have soured over the past year, but spending intentions remain robust, nonetheless.
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  • 1385
  • Survey Respondents
  • Representing $487b in annual IT Spend
  • 219Fortune 500
  • 247 S&P 500
  • 382Global 2000

Distribution of the Survey Answers

  • 7% adoption
  • 54% increase
  • 34% flat
  • 3% decrease
  • 2% replacing

Microsoft - Single Vendor Aggregate

The historical response breakdown for Microsoft; the blue line represents Net score while the yellow line represents Market share.

Single Vendor Aggregate
  • adoption
  • increase
  • flat
  • decrease
  • replacing
  • net score

Microsoft Spend Focus - Respondent Subsample

Spending Intentions for Microsoft by customer type (Index, Region, Vertical, etc.)

Respondent Subsample

Microsoft Tracking the Conversation -

  • It’s quite interesting to see that Microsoft has caught up with AWS, because AWS did have quite a good start in this sector and this area. It is quite interesting that Microsoft have actually caught up. But I am conscious that Microsoft are putting a lot of effort into their cloud deliverables, particu lar ly Azure. But also M365. There’s a lot of stuff happening in there. You can just see it from interacting with Microsoft, how much they’re developing these products. From my per spective, our journey has been probably a five year journey. And we’re now getting to the point where we’re looking at, I guess, optimizing our cloud components and optimiz ing our cloud platforms as much as we possibly can. and those cloud platforms, the Azure platform is underpins all of our digital estate. It’s really, really important for us. We found Microsoft a good partner to work with. They’re certainly innovative. And they are developing at a pace which is always great.

    - He ad of IT Ope rations & Gov ernance, Large Non - profit/Healthcare | VENN 239, 02/25/2021

  • For our digital strategy, that is very much obviously cloud. And it’s very much embedded with Microsoft Azure. We’re seeing qui te good performance, and all the benefits you get from cloud, we’re reaping with the Microsoft Azure platform. We don’t need as many staff to maintain our digital estate a s w e did previously. Automation is making a massive difference. Also, advances in technology and how quickly we can develop and bring stuff to market has really improved. All th ose benefits, I think a lot are down to the advancements within technology and how flexible Microsoft Azure is.

    - He ad of IT Ope rations & Gov ernance, Large Non - profit/Healthcare | VENN 239, 02/25/2021

  • My take is that Microsoft seems to have focused more on the as a service space. They’ve done a great deal of investment in u nde rlying services for applications, AI as a service, RPA as a service, storage as a service [...] I think they offer similar services, but I think people have an impressio n b ased on what Microsoft’s own advertising and salesforce is telling people that they’re focusing on the - aaS type stuff, where AWS is wanting to be your data center. And I think Google is also focused on wanting to be your data center. And there are others out there that are looking more to position themselves as co - lo and off prem service providers rather than actual cloud infrastructure. But I think that that’s also somewhat misunderstood. AWS also offers those things, they’re just not as in your face about it. Where Micro sof t is positioning themselves for what they see, or what I believe they see, as the future of cloud computing.

    - CTO, Small Te chnology Adv isory Firm | VENN 234, 01/25/2021

Microsoft Spend Focus

Spending Intentions for Microsoft across all Sectors that track it

Single Vendor View