ServiceNow, a public company, is an enterprise technology vendor that provides solutions across IT service management (ITSM), security operations, customer service management, human resources, and business applications. Enterprise-leading technologists largely use ServiceNow to manage their enterprise's strategy, procurement & implementation of IT operations management, IT business management, security operations, risk & compliance, customer service operations, HR service delivery, and application development. These services are offered as cloud services.
Notable enterprise vendors competing for wallet share alongside ServiceNow include: Atlassian, BMC Software, CA, Cherwell Software, IBM, Pegasystems, Salesforce, SAP, and Zendesk.
IT leaders need insight into the solutions, reliability, implementation cost, support structure, and compatibility offered by ServiceNow - and its position, stability, and trajectory predominantly within the IT service management (ITSM) and customer engagement markets.
Since 2012, ETR has surveyed ServiceNow's target consumer base and end users about their forward-looking spending intentions with the company. Our survey methodology, frequency of polling and round table discussions with CIOs, allow us to capture and report, in real-time, changes in customer demand and the impact these changes have on ServiceNow's calendar year spend. Specifically, the data provides actionable insight into whether the company's products and services within Enterprise Apps are seeing an acceleration, flattening or deceleration in spending intentions within the enterprise.
The most recent spending intentions data for ServiceNow was collected through ETR's proprietary TSIS (Technology Spending Intentions Survey) from 9/12/2018 - 9/27/2018 and was sourced from 315 CIOs and IT end users, which represent approximately $173B in annual IT spend. Further, of the 315 customers, 90 represent Fortune 500 organizations and 130 represent Global 2000 organizations.The report is available for purchase below.
ServiceNow commentary from 18 VENN events between 02/22/2017 and 07/16/2018 was aggregated into a VEC (VENN Events Content) report. The report is available for purchase below.