Slack, a private company, is an enterprise technology vendor that provides customers with team collaboration tools and services. Enterprise-leading technologists largely use Slack to manage their enterprise's strategy and implementation of collaboration software, real-time messaging, customer support, marketing, and human resources.
Notable enterprise vendors competing for wallet share alongside Slack include: Atlassian, Facebook (Workplace), and Microsoft Teams.
IT leaders need insight into the solutions, reliability, implementation cost, support structure, and compatibility offered by Slack - and its position, stability, and trajectory predominantly within the team collaboration tools and services market.
Since 2016, ETR has surveyed Slack's target consumer base and end users about their awareness/evaluation levels and forward-looking spending intentions with the company. Our survey methodology, frequency of polling and round table discussions with CIOs, allow us to capture and report, in real-time, changes in customer demand and the impact these changes have on Slack's calendar year spend. Specifically, the data provides actionable insight into whether the company's products and services within Productivity Apps are gaining traction and seeing an acceleration, flattening or deceleration in spending intentions within the enterprise.
The most recent spending intentions data for Slack was collected through ETR's proprietary TSIS (Technology Spending Intentions Survey) from 9/12/2018 - 9/27/2018 and was sourced from 186 CIOs and IT end users, which represent approximately $92B in annual IT spend. Further, of the 186 customers, 51 represent Fortune 500 organizations and 66 represent Global 2000 organizations.The report is available for purchase below.
The most recent awareness and evaluations data for Slack was collected through ETR's proprietary PCAS (Private Company Awareness Study) from 05/03/2018 - Present and was sourced from 34 CIOs and CIO-types, which represent approximately $10B in annual IT spend. Further, of the 34 technology end users, 6 represent Fortune 500 organizations and 9 represent Global 2000 organizations. The PCAS report is available by request below.