Since 2017, ETR has surveyed Freshworks' target consumer base and end users about their awareness/evaluation levels and forward-looking spending intentions with the company. Our survey methodology, frequency of polling and round table discussions with CIOs, allow us to capture and report, in real-time, changes in customer demand and the impact these changes have on Freshworks' calendar year spend. Specifically, the data provides actionable insight into whether the company's products and services within Enterprise Apps are gaining traction and seeing an acceleration, flattening or deceleration in spending intentions within the enterprise.
The most recent spending intentions data for Freshworks was collected through ETR's proprietary TSIS (Technology Spending Intentions Survey) from 9/12/2018 - 9/27/2018 and was sourced from 16 CIOs and IT end users, which represent approximately $2B in annual IT spend. Further, of the 16 customers, 1 represents a Global 2000 organization. The report is available by request below.
The most recent awareness and evaluations data for Freshworks was collected through ETR's proprietary PCAS (Private Company Awareness Study) from 05/03/2018 - Present and was sourced from 19 CIOs and CIO-types, which represent approximately $3.3B in annual IT spend. Further, of the 19 technology end users, 3 represent Fortune 500 organizations and 3 represent Global 2000 organizations. The PCAS report is available by request below.